Shipping, Returns & Exchanges



DOMESTIC UK SHIPPING


Orders under £30£3.90


Orders over £30 = FREE


Expected Arrival is 3-5 Working Days, sent by Royal Mail

Free UK Returns & Exchanges




EUROPEAN SHIPPING


Orders under £30£4.40


Orders over £30 = FREE


Expected Arrival is 5-9 Working Days, sent by Royal Mail




NORTH & SOUTH AMERICA SHIPPING


Orders under £50£8.95


Orders over £50 = FREE


Expected Arrival is 8-12 Working Days, sent by Royal Mail




REST OF THE WORLD SHIPPING


Orders under £50£9.70


Orders over £50 = FREE


Expected Arrival is 8-11 Working Days, sent by Royal Mail




RETURNS POLICY


For UK orders we offer a free returns service, where we will email you a Royal Mail returns label. Any returns will need to be posted back to us within 7 days once you've received your label.

For International returns, you will be required to pay the postage for returns, including any associated taxes where required.

Our UK & EU returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


Our Americas & Rest Of The World policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. 


Refunds


Please begin the refund process by emailing info@goosestudios.co.uk, to verify your order please include your:

- order number

- name

- shipping postcode


We will get back to you to confirm your refund request within 24 hours. At which point we will send you our returns address.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.


We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


Please note, shipping costs are non refundable.


Haven’t received your refund yet?


- First check your bank account again.

- Then contact your credit card company, it may take some time before your refund is officially posted.

- Next contact your bank. There is often some processing time before a refund is posted.

- If you’ve done all of this and you still have not received your refund yet, please contact us at info@goosestudios.co.uk.


Refund Shipping Costs


We offer free returns shipping if you are within the UK. For international orders, you will be responsible for paying for your own shipping costs, including associated taxes, for returning your item*. Shipping costs are non-refundable.


*If you are shipping items over £50, you may want to consider using a trackable shipping service or purchasing shipping insurance. Sadly we can’t otherwise guarantee that we will receive your returned item.


Exchanges


We are always open to exchanging styles to get your perfect fit, colour or size.


If you need to exchange an item, send us an email at info@goosestudios.co.uk and we will get back to you within 24 hours to help you get a replacement style.


Exchange Shipping Costs


If you are within the UK we offer a free exchange service.

For international orders, we will cover the cost of sending you a new style, but you will be required to pay for shipping your old product back to us, including any associated taxes where applicable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. But we will endeavour to meet the standard shipping for your region!


Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.